Can’t find the answer you're looking for? 

Use the form above to get in touch with us. Otherwise, feel free to email us at contactus@indiekids.com.au

Still need some assistance? Feel free to call one of our friendly Customer Experience team members!

Store Locator

Roler

INDUSTRIE

INDIE KIDS

INDIE KIDS Help Center

When will my order be dispatched?

Can I click and collect my online order?

How can I track my order?

Can I cancel/edit/amend my order?

What are your shipping costs?

Where does INDIE KIDS ship to?

How long will it take to receive my order?

Are customs and duties taxes applied at checkout for international orders?

Do you offer free shipping?

SHIPPING & DELIVERY

How do I return my online order?

In-store Purchase Returns

Do you refund sale items?

Can I return items purchased from Myer to an INDIE KIDS store or online?

Can I return for change of mind?

Can I return and exchange items that I bought in-store?

Can I return FINAL SALE items?

RETURNS & EXCHANGES

What payment methods can I use to order online?

Are International transaction fees included in my online order?

Where can I buy and use a Gift Card?

What is Afterpay?

I've never used Afterpay before, is it secure?

Are payments taken automatically from my account?

ALL THINGS PAYMENT

Which size should I buy?

Are the colours of the garments photo accurate?

How should I wash and care for my garment?

Do you have the same promotions online as in-store?

How do I use a promotion code online?

How do I know if the promotion code or offer has been applied to my order?

Can I use my instore credit note online?

Can I use more than one promo code on an order?

PRODUCTS & PROMOTIONS

Do I need to create an account to checkout?

Help! I've forgotten my password!

Are there any benefits for becoming an INDIE KIDS subscriber?

How do I unsubscribe from emails?

How do I know my order has been placed successfully?

What is your policy on privacy and the use of my personal information?

YOUR ACCOUNT

Where are you stocked?

I want a career at INDIE KIDS, what vacancies do you have?

Do you offer collaborations?

Where are your retail stores?

I have some feedback for INDIE KIDS.

I'm getting an error when I try to place my order.

My order was confirmed, but I've been contacted that an item is out of stock.

How can I contact INDIE KIDS?

Can you provide more information about the materials used in a specific product?

How will I know when an item comes back in stock?

How do I make a media or PR enquiry?

GENERAL INFO

Everything you need to know about our shipping & delivery.

Not quite fitting right? How to return or exchange your garments.

Need some advice about our products? Look no further!

After some support with your account details? We got you covered!